Location - Melbourne/Sydney, Australia

Function - Renewals

Department - Customer

Working Pattern - Hybrid; Full-time

Benefits – Benefits and Rewards

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out

We're looking for a strategic leader to drive renewal revenue and scale our renewals function during a time of rapid growth. As Head of Renewals, you'll lead a high-performing team, optimize operations, and collaborate across Customer Success, Sales, and leadership to deliver results in a dynamic, acquisition-driven environment. 

Strategic Leadership & Function Development

• Elevate the renewals function through process improvement, technology enablement, and team capability development
• Set renewal targets and develop strategies to maximize gross revenue retention (GRR) and net revenue retention (NRR)
• Implement best practices in renewal management and reporting cadence to support board-level visibility
• Partner with finance and sales leadership to forecast and track renewal pipeline and revenue

Team Leadership

• Lead, mentor, and develop a team of 4 Renewals Specialists with clear performance metrics and career progression pathways
• Build a high-engagement, results-driven team culture while maintaining accountability for renewal targets
• Conduct regular performance reviews, provide coaching, and identify training and development needs
• Foster collaborative relationships across the business

Complex Stakeholder Management

• Liaise with CS & Sales leadership on customer disputes and escalations, representing the renewals function with authority
• Navigate integration challenges across newly acquired business entities at varying stages of integration
• Work with acquired company leadership to align renewals processes, systems, and KPIs
• Manage cross-functional complexity with sensitivity to organizational politics and change management

Renewal Execution & Revenue

• Own renewals pipeline management, ensuring accurate forecasting and timely customer engagement
• Lead high-value renewal negotiations and escalations, particularly with enterprise accounts
• Work closely with Customer Success Managers to develop renewal strategies tailored to customer health and risk profiles
• Analyse renewal metrics, trends, and root causes of churn to inform retention strategies

Integration & Operational Excellence

• Lead the integration of renewals processes following M&A activity, standardising approaches where beneficial while respecting acquired company cultures
• Manage the transition and consolidation of renewal systems, data, and customer information
• Maintain business continuity during organizational change and restructuring

Experience in M&A-Active Businesses

• 8+ years in renewals, account management, or customer success with demonstrated experience in organizations undergoing frequent M&A activity
• Proven track record of managing renewals complexity across multiple business entities at different stages of integration
• Experience navigating organizational change and maintaining renewal performance during periods of transformation

Leadership Capability

• 5+ years in a leadership or senior management role with responsibility for team performance and revenue outcomes
• Demonstrated ability to mentor and develop high-performing teams
• Experience managing cross-functional stakeholder groups, including Sales, Finance, and senior leadership

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.

Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen! 

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

 #LI-HT1 #LI-Hybrid #LI-Fulltime