Location - Brisbane, Australia

Function - Customer Operations

Department - Customer

Working Pattern - Hybrid; Full-time

Benefits – Benefits and Rewards

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out

Join our fast-growing SaaS team as an Environmental Solutions Engineer. If you specialize in air quality and noise and enjoy solving technical challenges, this role is for you. You'll work hands-on with our industrial software—configuring environments, building tools, and collaborating across teams to deliver tailored, reliable solutions that meet customer needs.

• Configuring and tailoring customer software instances using in-house tools
• Developing customer-specific functionality such as automated alerts, dashboards, and reporting (JavaScript, Power BI)
• Providing technical support and troubleshooting across software, hardware, and modelling issues
• Setting up and managing operational meteorological and air quality models (WRF, CALMET, CALPUFF)
• Installing, configuring, and maintaining environmental monitoring hardware (air quality and noise)
• Conducting statistical analysis of customer datasets and developing site-specific models (R, Python)
• Supporting the Customer Success Team in engaging with customers where necessary

You’ll report to the Head of Operations, working side-by-side our Technical Customer Success Managers.

• A degree in engineering (environmental, chemical, mechanical, or related)
• 2–4 years of experience in air quality (with noise as a strong secondary skill)
• Practical experience with environmental monitoring hardware
• Experience with meteorological and air quality modelling (WRF, CALMET, CALPUFF)
• Strong statistical/analytical skills (R, Python)

Bonus points for:

• Use of AI tools to streamline analysis and workflows
• Entry-level coding or scripting (Python, JavaScript)
• Familiarity with SaaS platforms or configuration tools

You are:

• A problem solver who thrives on technical variety
• Comfortable taking ownership and driving issues to resolution
• A strong communicator who builds trusted relationships with customers and colleagues

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

We’re building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you’ll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

 #LI-HT1 #LI-Hybrid #LI-Fulltime