Location - Sydney, Australia

Function - Renewals

Department - Customer

Working Pattern - Hybrid; Full-time

Benefits – Benefits and Rewards

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out.

We're looking for a driven and experienced Senior Renewals Manager to lead renewal strategies for key accounts. You'll play a vital role in boosting customer retention and revenue by managing renewals, identifying upsell opportunities, and acting as a trusted advisor to ensure customers get lasting value from our solutions.

• Develop and execute comprehensive renewal strategies for a portfolio of assigned accounts, ensuring timely and successful renewals.
• Proactively engage with customers to understand their business needs, identify potential challenges, and address any concerns related to their existing contracts.
• Confidently discuss commercials with customers, negotiate renewal terms, and effectively articulate the value proposition of our products and services. Identify and capitalize on upsell and cross-sell opportunities to expand customer relationships and drive revenue growth.
• Accurately forecast renewal rates and maintain a detailed pipeline of upcoming renewals.
• Collaborate closely with internal teams, including Sales, Customer Success, and Finance, to ensure a seamless and efficient renewal process.
• Effectively navigate and resolve challenging customer situations, including objections and potential churn risks.
• Ability to take lead in mitigating escalated enterprise customers requiring cross functional stakeholder

• 7+ years in renewals, account management, or a similar customer-facing role—preferably in SaaS.
• Proven track record of exceeding renewal targets and driving revenue growth.
• Strong commercial acumen with experience in contract negotiations and management.
• Excellent communication and relationship-building skills, even in challenging conversations.
• Proficiency in CRM tools like Salesforce and a passion for delivering exceptional customer experiences.

Behaviors:

• Adventurous - Drive, Planning & Execution
• Ambitious - Flexibility & Resilience, Savvy Thinking
• Community - Collaboration, Communication

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible working arrangements. If this is something you are interested in, please let us know during the application process.

Enhance your career and make the world a safer place!

 #LI-HT1 #LI-Hybrid #LI-Fulltime