Location - Sydney, Australia

Function - Renewals

Department - Customer

Working Pattern - Hybrid; Full-time

Benefits – Benefits and Rewards

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out.

We're looking for a sharp and detail-driven Renewals Manager to own the contract renewal process. You'll analyze customer agreements, clarify renewal terms and exit clauses, and communicate them clearly to clients. If you're analytical, a strong communicator, and thrive on precision, we’d love to hear from you.

• Review customer contracts to identify key renewal dates, terms, and termination clauses.
• Keep renewal data organized and up to date in our internal systems.
• Proactively communicate with customers about upcoming renewals and clearly explain their options.
• Handle customer questions on contract terms and processes with accuracy and clarity.
• Identify and escalate any contract disputes or discrepancies to appropriate internal teams.
• Partner with legal and finance to ensure compliance with policies and regulations.
• Help improve internal workflows for contract management and customer communication.
• Maintain detailed records of all customer interactions and communications related to contract renewals.

• 3+ years of experience in renewals or complaints, ideally in SaaS or subscription-based environments.
• Strong attention to detail and administrative skills, paired with an analytical mindset and excellent organizational and time management abilities.
• Excellent communication skills—able to simplify legal terms for any audience.
• Proficiency in CRM and contract management tools.
• A customer-first attitude and a passion for building positive relationships.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps. To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible working arrangements. If this is something you are interested in, please let us know during the application process.

Enhance your career and make the world a safer place!

 #LI-HT1 #LI-Hybrid #LI-Fulltime