Location - Hyderabad, India

Department - Product R&D

Level - Manager

Working Pattern - Work from office.

Benefits - Benefits at Ideagen

DEI - DEI strategy

Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out!

Ideagen is seeking a highly motivated and skilled Change Manager, who will be responsible for overseeing and managing the change management process within the organization. Your role will ensure that changes are effectively planned, communicated, and implemented while minimizing risks and disruptions to business operations.

1. Change Management:

• Own and manage the overall change management process, ensuring compliance with defined policies and procedures.
• Evaluate and assess the impact, risk, and readiness of proposed changes.
• Coordinate the planning, testing, and deployment of changes across teams.

2. Stakeholder Communication:

• Serve as the central point of communication for change-related initiatives, ensuring transparency and alignment.
• Collaborate with stakeholders to ensure clear understanding and support for changes.

3. Process Improvement:

• Continuously improve change management processes and practices in line with industry standards (e.g., ITIL).
• Identify and implement best practices to streamline change approval workflows.
• Collaborate with & support the Incident Management team to identify root causes and prevent recurrence of incidents.

4. Monitoring & Reporting:

• Track and report on the progress and success of change initiatives.
• Provide detailed post-change evaluations and ensure lessons learned are documented.

5. Risk Management:

• Identify potential risks associated with changes and develop mitigation strategies.
• Conduct impact analyses and ensure risk assessments are performed prior to implementation.

6. Training & Support:

• Provide training and guidance to teams on the change management process.
• Act as a mentor for team members involved in change-related activities.

Shift Time: UK Shift (12PM-9PM)

We don’t expect you to be an expert in everything ITIL, however, good ‘all round’ knowledge of the following is essential:

• Experience:

• Proven experience as a Change Manager or in a similar ITIL-based role.
• Hands-on experience in IT operations, service management, or organisational change initiatives.

• Technical Skills:

• Understanding of change management tools (e.g., ServiceNow, Remedy, JIRA, or similar platforms).
• Understanding of cloud services, networks, and enterprise IT environments.
• ITIL certification (preferred).

• Soft Skills:

• Strong leadership and decision-making abilities.
• Excellent communication skills, both written and verbal.
• Ability to manage high-pressure situations with calm and clarity.
• Effective stakeholder management and collaboration.

Desirable:

• Experience with incident management and problem management processes.
• Strong understanding of business impact analysis and risk management.
• Working within a Product Environment.
• Exposure to ITIL concepts and adoption.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.

Enhance your career and make the world a safer place!