About Us

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Location - Sydney, Australia

Function - Global Sales

Department - Compliance

Working Pattern - Hybrid

Benefits – Benefits and Rewards

DEI - DEI Strategy Launch

Salary - this will be discussed at the next stage of the process, if you do have any questions please feel free to reach out.

Ideagen is seeking a dynamic and results-driven Account Manager to join our Expansion Business team, specializing in Education, Healthcare, Aged Care, and Government verticals. The ideal candidate will be responsible for driving the growth of our SaaS solutions in the ANZ region. You will manage existing client relationships, identify new business opportunities, and ensure customer satisfaction and retention.

Responsibilities

Account Management & Client Relations: Build and maintain strong relationships with key stakeholders in the Education, Healthcare, Aged Care, and Government sectors.
Primary Point of Contact: Act as the main liaison for assigned accounts, addressing client needs, resolving issues, and ensuring satisfaction.
Business Reviews & Growth: Conduct regular client reviews to assess needs, provide strategic recommendations, and identify upsell or cross-sell opportunities.
Strategic Business Expansion: Develop and implement account plans to drive revenue growth and achieve sales targets within existing clients.
Customer Success & Engagement: Monitor client adoption of SaaS solutions, collaborate with the Customer Success Team, and provide insights to enhance product value.
Market & Industry Insights: Stay informed about industry trends, regulatory changes, and competitive dynamics to refine sales strategies and product offerings.
Networking & Brand Promotion: Represent Ideagen at industry events, conferences, and networking opportunities to strengthen brand presence and generate leads.
Data-Driven Decision-Making: Utilize CRM tools to track interactions, sales performance, and market trends, providing reports for strategic business planning.

Skills and Experience

5+ years of experience in account management, business development, customer success, or sales, preferably in the SaaS industry.
Proven track record of managing and growing accounts in the Education, Healthcare, Aged Care, or Government verticals.
Strong understanding of SaaS solutions and their applications within the specified verticals.
Excellent communication, negotiation, and presentation skills.
Ability to work independently and as part of a team in a fast-paced environment.
Proficiency in CRM software and Microsoft Office Suite.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible or part-time working arrangements. If this is something you are interested in, please let us know during the application process.

Enhance your career and make the world a safer place!

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