Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. 

Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. 

Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximize their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.

Ideagen is seeking a highly motivated and skilled Renewals and Invoicing Specialist to join our finance team.

The successful candidate will be responsible for managing the renewal process for our software products and issuing accurate and timely invoices to customers for both new business and contractual renewals. The role requires strong attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

• Manage the renewal process for software products, including sending/monitoring renewal notifications to customers
• Issue accurate and timely invoices to customers for software products and services In line with renewal terms
• Work closely with the sales and customer success teams to ensure timely renewals and accurate invoicing
• Maintain accurate salesforce renewal opportunities, including status updates and timely closure of records
• Resolve billing disputes and discrepancies
• Ensure compliance with local tax and legal regulations related to invoicing and renewals
• Liase with Ideagen Legal dept to agree contractual terms
• Provide support to the finance team as required

• Demonstrable experience in a finance related role
• Strong knowledge of billing and invoicing processes
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience using accounting software and Microsoft Office applications

Personal Attributes

• Attention to detail
• Analytical and problem-solving skills
• Results-oriented
• Customer-focused
• Ability to manage multiple tasks and priorities

Behaviour

• Ambitious - Drive, Planning & Execution
• Adventurous - Flexibility & Resilience and Savvy Thinking
• Community - Collaboration & Communication