Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick.
So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.
Every day millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximise their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.
As a Customer Success Manager, you’ll play an essential role in enhancing customer satisfaction and retention by leading and supporting impactful digital initiatives. In this role, you'll design, implement, and optimize digital strategies to empower customers, create engaging self-service resources, and foster a meaningful online experience. You’ll work with diverse digital tools to understand customer needs, deliver proactive support, and build strong digital relationships.
What You'll Do:
Digital Skills and Tools:
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