Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. 

Every day millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. 

Ideagen delivers industry leading SaaS solutions for high impact organisations in highly regulated industries, including education, aged care, corporate, financial services and Not For Profit (NFP), to ensure they meet their GRC obligations.

The Legal Content Operations Associate supports the smooth and efficient processes and operations of the Content Services team. This involves taking a supporting role in documenting and implementing standard operating processes, and procedures, as well as working on projects and tasks required to ensure all compliance content is deployed and delivered effectively to customers

• Content Management: Support the best-practice documentation and creation of methodologies, processes, procedures, tools and resources that support the overall operations of Content Services. 
• Content Operations: Support the tasks required in the release (‘stage 4’) phase of all content types, including supporting the prioritisation of work, quality assurance steps and enhancement of the customer experience. 
• Content Distribution: Support content integration by helping to embed policies, procedures, learning resources, assurance risk resources and other content in the content technology platforms and solutions for distribution to customers.
• Compliance tracking:  Support the ongoing tracking and monitoring of laws, regulations and other compliance resources that are fundamental to the content that is developed and maintained for customers
• Project Management: Provide project management support for content-related strategic projects and initiatives. 
• Collaboration: Work closely with the Product Management team and other stakeholders in the Content Service functions to support the objectives of the role. 
• Training and Support: Support the implementation, training and guidance required within Content Services of systems, tools and platforms. 
• Report and Data Analytics: Contribute to best-practice reporting and production of data and metrics to provide insights that will support the overall effectiveness of content operations. 

• Good research, drafting, reviewing and proofreading skills. 
• Strong attention to detail and accuracy
• Strong ability to clearly follow and apply documented processes, procedures and instructions. 
• Excellent written and verbal communication skills. High proficiency in English language is required.
• Strong critical and analytical thinking skills.
• Knowledge of legal and regulatory terminology and processes, or relevant compliance experience is preferred. 
• Ability to read and interpret laws and regulations at an intermediate level will be advantageous
• Excellent organisational skills and the ability to manage multiple tasks at once. 
• Ability to work independently and as part of a team, including remote collaboration with colleagues from different countries.
• An excellent understanding of technology products, which may include Microsoft Office, JIRA, ClickUp and Confluence or other project management tools. The ability to learn new technology products and systems quickly.
• Demonstrated ability to apply artificial intelligence tools and methods to the development and maintenance of content.   
• Energy to contribute to an agile and often fast-paced environment.