Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick.

So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. 

Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. 

Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximise their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.

The mission of an Application Engineer is to partner with customers to design, configure, and document all or parts of a mobile and/or desktop solution and then iteratively build, test, deliver, and support solutions using the DevonWay technology stack and industry-standard tools such as SSRS and SQL.

The main deliverable from an Application Engineer is a high-quality, reliable, and easy-to-use application that meets the customer’s needs. By using the DevonWay platform, applications can be built without having knowledge of specific programming languages like Java. Application configuration, however, does require advanced technical skills. All Application Engineers also assist in providing technical support to existing customers.

• Meet with customers and translate their needs into detailed requirements based on best practices.
• Follow DevonWay’s hybrid (waterfall/agile) methodology to design and configure application modules based on requirements.
• Learn and follow the DevonWay SQA process, which requires engineers to write and execute functional tests to ensure acceptable functionality and prevent regression.
• Follow Company standards for security and best practices.
• Plan for and complete data conversions, interfaces to third-party systems, and reference data loads.
• Design, build, test, and deploy SSRS and/or Business Intelligence reports.
• Provide work estimates and plans to the project manager.
• Conduct demonstrations, either over webinar or in-person, for deployed applications.
• Provide support, including triage, issue investigation and resolution, and documentation.
• Resolve issues in a timely manner and escalate as required.
• Collaborate with team members within and outside of department for both resolving support tickets and project implementations.
• Seek opportunities to learn, automate, document, share, educate, and improve processes where appropriate.

• Demonstrated skills and capabilities in analytical and critical thinking, and complex problem solving.
• Comfortable with relational database concepts like column types and joins.
• Experience with REST and scripting languages (e.g., Python) a plus.
• Experience with SQL Server Reporting Services (SSRS) a plus.
• Customer-focused and comfortable communicating with customers.
• Excellent verbal and written communication skills.
• 1-3 years of experience supporting and implementing enterprise software applications a plus but not required.
• Able to travel approximately 10-20%, including internationally.
• Able to pass a security background check.
• BS in computer science, engineering, MIS or another technical field.

Behavior

• Ambitious - Drive, Planning & Execution
• Adventurous - Flexibility & Resilience and Savvy Thinking
• Community - Collaboration & Communication