Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.
Every day millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximise their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.
As the Associate Success Manager, you will be responsible for ensuring customer satisfaction and loyalty through effective onboarding of our software solutions. This role involves working closely with customers to understand their business needs, guiding them in optimizing the use of our software, and ensuring they achieve their desired outcomes. The Associate Success Manager is responsible for onboarding new clients, providing ongoing support, and identifying opportunities for upselling or enhancements that benefit the client.
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